As Workr Group continues to grow, we thought it was high time that we got to know the Managing Director of Easypay and Workr Solutions, Yves Bizimana, a little better.
Already an expert in recruitment financing, Yves is at home when offering both funding and back-office support. Naturally, that makes him a perfect fit as Managing Director of both these businesses.
We took a moment to speak to Yves about his role and how his time is spent.
Identifying business challenges
Workr Solutions helps recruitment agencies, big and small, with inefficiencies in their back office. They may be looking to outsource or improve the operation. As MD, it’s my role to ensure we understand what these inefficiencies are, suggest ways to improve the status quo, and ultimately help keep costs down whilst delivering a better service.
These inefficiencies can be anything from processes and people to technology and team dynamics. Usually with big businesses it’s a case of legacy systems and processes hindering efficiency. That often means working with the agency to integrate systems so that the business is working on one platform.
With smaller agencies, we tend to help more with funding through our Easypay business. This means focusing on how we improve the agency’s cash availability through better credit risk management, as well as support them in navigating areas where they lack in-house expertise – such as IR35 compliance and business contracts.
Whatever the requirement, my job is to ensure we have a team that can deliver on those client needs.
Managing partner relationships
In my role, one of the key responsibilities is ensuring that the relationships we have with suppliers and partners stays strong. That means referring business, cross-selling products, and helping each other – as well as our clients – grow.
Most of these providers are recruitment market specialists, offering customer relationship management (CRM) solutions, back-office platforms and business improvement training. By cultivating healthy partnerships with these suppliers, we’re able to secure competitive rates and have better access to support for our agency clients. From a service perspective, our clients are more likely to maximise their investment into these technologies by using our experience.
Additionally, once this technology is installed within an organisation, we make sure that every stakeholder understands what it’s for. If all parties aren’t engaged, chances are they’ll underuse the software – better user engagement prevents that from happening.
Ensuring operational excellence
With teams across the UK and India, it’s essential we constantly communicate and harmonise our service. This extends across the Workr and JSA Group, as it means customers receive a consistent service that we can steadily enhance. My role is to equip senior management across the two businesses with the skills to synchronise the teams and services across the entire group.
I also help them to ensure systems function as they should and that all employees are learning to maximise our connected excellence. This ties in with our wellbeing initiatives, which help to keep employees motivated and invested in Workr’s overall journey. The better engaged our teams are, the easier it is to engage clients with the solutions we provide.
What’s more, when clients adopt the right technology and remove the need for spreadsheets, Google Docs and other administrative tools, we’re able to help them scale up their operation and generate a higher conversion of gross margin to operating profit.
How Workr can help you
Like the sound of our approach? Get in touch today! Both Easypay and Workr Solutions can simplify the way you work and help you overcome the challenges you face in your back office. By reaching out, you’re taking the first steps to levelling up your agency’s back office operational efficiency!
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