Case Study: How Workr Solutions helped WRS drive efficiency through digital transformation

Worldwide Recruitment Solutions (WRS) delivers workforce solutions to the energy sector on a global scale. Based in the UK, with additional subsidiaries in Ireland, Iraq, Singapore and Uganda, they specialise in renewables, oil and gas, and offshore projects.

Supplying these industries with skilled talent means tapping into an international network of contractors, and providing an end-to-end service that goes far beyond traditional recruitment. Unlike simpler sectors, where headcount and timesheets might coexist within the same unit, WRS’ clients have specific requirements that need careful attention to detail.

So when it came to scaling, CEO Mark Brown and his team knew they needed to embrace digital transformation – fast.

Managing complex operations

Imagine the complexities involved with delivering the end-to-end mobilisation of a Malaysian contractor working on a Norwegian site for a UK organisation. Now imagine hundreds of other equally complex scenarios, where each client requires a bespoke approach to meet their individual demands. Differing invoice formats and the added challenge posed by those withholding tax requirements is just one of many examples.

This is the WRS way, and their distinct value lies in an all-encompassing solution, taking care of everything from immigration and international payroll tax compliance to timesheets. As a result, their pay and bill reporting system is extremely unique. And with big plans to scale, this would only intensify. 

All connected by a web of Excel spreadsheets, pivot tables and other manual input systems, operations were incredibly laboursome and time consuming. It was crying out for a seamless automated network that would enhance their vast and intricate service – and grow it. This is where WRS called on Workr Solutions to support its digital transformation project that would take their internal systems to the next level and automate as much as possible.

Delivering seamless automation

Working closely with Mark and his Financial Controller, Pippa, the Workr Solutions team began by mapping out WRS’ current systems and processes, with honest questioning around the what and why behind them. The aim was to identify efficiency savings prior to driving automation, to maximise the productivity gains from the digital transformation project before recommending the right tools to bring everything together.

Process mapping complete, we began by transferring them from a server-based, static CRM system to cloud software (Bullhorn), and integrating it with tools like DocuSign. This meant that for the 600+ contracts they issue on a monthly basis, they swapped the tedious, to and fro of onboarding documents and certifications, to the simple push of a button. 

The aim was to guarantee seamless integration with front and back, so we ensured that the interface between Bullhorn and the chosen middle office platform (InTime) was purpose-configured for WRS. This meant that with all the complexities, from varying payment types and rates to withholding taxes, the CRM was the one source of data minimising duplication of effort.

By automating as much as possible, it frees up the sales team to focus on the bespoke requirements for each client where they can really add value, rather than working with the back office to get pay and invoicing right every month!

Planning future growth

In a matter of months, we took a traditional, labour-intensive back office and rolled out digital transformation that has already increased efficiency within the business by 30%. By working closely with Mark, Pippa and their great sales team, we were able to deliver the project to expected benefits and within the required timeline, including some intensive parallel runs for them to review and sign off. We now continue to support them with their tactical and strategic back-office needs as they extend their international footprint. 

This has put WRS in the perfect position in the back office to fulfil their growth plans. The business is projected to increase the number of placements by 50% in 2022, as they embark on expansion schemes in East Africa and the US. Thanks to this digital transformation, every WRS employee and contractor will now share the same user experience, whatever their location.

“He [Yves] was hugely informative. He worked with us on understanding processes, what we were doing, what we ultimately wanted to do, what the opportunity was, and he and his team just brought it all to life for us.” – Mark Brown, CEO at WRS (commenting on his support from Yves Bizimana, MD of Workr Solutions)

Worldwide Recruitment Solutions (WRS) delivers workforce solutions to the energy sector on a global scale. Based in the UK, with additional subsidiaries in Ireland, Iraq, Singapore and Uganda, they specialise in renewables, oil and gas, and offshore projects.

Supplying these industries with skilled talent means tapping into an international network of contractors, and providing an end-to-end service that goes far beyond traditional recruitment. Unlike simpler sectors, where headcount and timesheets might coexist within the same unit, WRS’ clients have specific requirements that need careful attention to detail.

So when it came to scaling, CEO Mark Brown and his team knew they needed to embrace digital transformation – fast.

Managing complex operations

Imagine the complexities involved with delivering the end-to-end mobilisation of a Malaysian contractor working on a Norwegian site for a UK organisation. Now imagine hundreds of other equally complex scenarios, where each client requires a bespoke approach to meet their individual demands. Differing invoice formats and the added challenge posed by those withholding tax requirements is just one of many examples.

This is the WRS way, and their distinct value lies in an all-encompassing solution, taking care of everything from immigration and international payroll tax compliance to timesheets. As a result, their pay and bill reporting system is extremely unique. And with big plans to scale, this would only intensify. 

All connected by a web of Excel spreadsheets, pivot tables and other manual input systems, operations were incredibly laboursome and time consuming. It was crying out for a seamless automated network that would enhance their vast and intricate service – and grow it. This is where WRS called on Workr Solutions to support its digital transformation project that would take their internal systems to the next level and automate as much as possible.

Delivering seamless automation

Working closely with Mark and his Financial Controller, Pippa, the Workr Solutions team began by mapping out WRS’ current systems and processes, with honest questioning around the what and why behind them. The aim was to identify efficiency savings prior to driving automation, to maximise the productivity gains from the digital transformation project before recommending the right tools to bring everything together.

Process mapping complete, we began by transferring them from a server-based, static CRM system to cloud software (Bullhorn), and integrating it with tools like DocuSign. This meant that for the 600+ contracts they issue on a monthly basis, they swapped the tedious, to and fro of onboarding documents and certifications, to the simple push of a button. 

The aim was to guarantee seamless integration with front and back, so we ensured that the interface between Bullhorn and the chosen middle office platform (InTime) was purpose-configured for WRS. This meant that with all the complexities, from varying payment types and rates to withholding taxes, the CRM was the one source of data minimising duplication of effort.

By automating as much as possible, it frees up the sales team to focus on the bespoke requirements for each client where they can really add value, rather than working with the back office to get pay and invoicing right every month!

Planning future growth

In a matter of months, we took a traditional, labour-intensive back office and rolled out digital transformation that has already increased efficiency within the business by 30%. By working closely with Mark, Pippa and their great sales team, we were able to deliver the project to expected benefits and within the required timeline, including some intensive parallel runs for them to review and sign off. We now continue to support them with their tactical and strategic back-office needs as they extend their international footprint. 

This has put WRS in the perfect position in the back office to fulfil their growth plans. The business is projected to increase the number of placements by 50% in 2022, as they embark on expansion schemes in East Africa and the US. Thanks to this digital transformation, every WRS employee and contractor will now share the same user experience, whatever their location.

“He [Yves] was hugely informative. He worked with us on understanding processes, what we were doing, what we ultimately wanted to do, what the opportunity was, and he and his team just brought it all to life for us.” – Mark Brown, CEO at WRS (commenting on his support from Yves Bizimana, MD of Workr Solutions)

Case Study: How Easypay Services helped Jaeger Recruitment boost operations and plan for growth

Over the past year, Jaeger Recruitment has gone from onboarding a couple of candidates per week to over 100 per day. Headed up by Paul McGrath, who has over a decade of experience and worked with some of the country’s most well-known financial institutions, and his wife Amelia, who successfully ran her own business for 15 years prior to joining Paul, Jaeger got off to a flying start. But when it came to cash flow, they knew they needed assistance…

Sights on scaling

Jaeger’s growth journey really began in May 2021, when they got onto the PSL of a major client. To place drivers on an ongoing basis, they required a funding partner that could scale up and down credit limits based on seasonality and other influencing factors.

As a husband-and-wife team, they wanted a company they could just pick up the phone and call whenever they needed advice. So they searched for a provider that would offer both flexibility and ease of communication. After a few conversations with Shelagh and co, it became clear that Easypay Services fit the bill.

Funding the success

Not only did Easypay set Jaeger up with flexible access to funding, they also took over Jaeger’s back-office support and introduced them to an umbrella provider who was part of the Workr Group. This meant taking care of time-consuming demands such as timesheet submission and payroll, as well as dealings with HMRC.

Originally, Paul approached Shelagh about providing crane hire staff, as he thought he was managing with his small-scale driving business. When Shelagh said they could expand on this with funding, everything took off. With Easypay’s support, Jaeger has ramped up their operations without worrying about cash flow or credit limits. And, by working as partners, Jaeger can plan for the next stage of growth – including breaking into new markets.

Looking to the future

It’s hardly surprising that Jaeger was recognised as Small Business of the Year at the Sedgemoor Business Excellence Awards 2021. Paul’s impressive industry expertise means he was always destined for success, whilst Amelia has proven to be the backbone of the organisation throughout its continued development. Our funding and back-office support simply helped them fulfil the business’ potential by freeing up invaluable time to do what they do best. 

Paul and Amelia are now looking at securing business with a big player in the parcel world. They’ve recently become CIS registered with Gross Status, allowing them to stretch further afield into construction, and also have keen eyes on the healthcare and education sectors. We can’t wait to support them on the next stage of their growth journey – watch this space!

“All I can say is thanks for all the help they [Easypay Services] have provided so far, if it wasn’t for that, we wouldn’t be in the position we are now.” – Paul McGrath, Director at Jaeger Recruitment

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